1 hour ticket response
Our team of technical support engineers is specialized in delivering prompt answers to all your queries. We will review your helpdesk ticket the instant it’s been received and will respond with a solution within less than one hour after the helpdesk ticket submission. As a matter of fact, our average customer support ticket response time is 20 minutes.
A Top–Class Support Service
Our customer support staff members possess enormous experience in the Linux shared web hosting business and are trained enough to supply a rapid answer to your problem. If, however, the issue at hand is not within the competence of a technical support engineer, the helpdesk ticket will be forwarded to a developer or sysadmin for additional investigation.
An Intuitive Help Center
In the Hosting Control Panel you’ll find an easy–to–browse Help section where you can get quick tips on how to use our hosting services. You can find the answers to your queries in our F.A.Q. database, see more information in the web hosting account administration articles or watch our instructional video tutorials.