Client Support Channels
A Sixty–Minute Response Time Guarantee
All your help requests will be dealt with within maximum 60 min after the support ticket or e–mail has been submitted. If your case needs additional assistance from a sysadmin, we will direct the support ticket or the e–mail to the person on duty, without delay then leave a note to inform you that more time will be required for discovering the best solution. Furthermore if you order our Optional Managed Services package, all of the tasks included there will be completed whenever you decide.
A Premium–Quality Support Service
We will be available to you 24–7 to reply to any queries that you may have related to our Hosting Control Panel or any of the applications that we have installed for you on the server. If you also require assistance with server administration procedures, you can take a glance at our Optional Managed Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation procedures
An Easy–to–Navigate Help Section
We have equipped our Hosting Control Panel with a detailed knowledgebase, which offers in–depth explanations of its features and functions. Besides, we have created detailed video tutorials that will further teach you how to carry out a particular action or resolve a typically experienced problem. The instructional articles and the tutorial videos are easily reachable from every Hosting Control Panel section through the Videos and Help buttons situated in the top right corner.