A 99.9% Server Uptime
The chief advantage of developing your own shared web hosting system is that you don’t need to worry about compatibility – you design a specific set of software applications in such a manner so as to work with a specific set of hardware elements. The end result is something way more solid and reliable, as there are much less potential risks of failure. We have set up our cloud hosting platform using time–proven hardware components in addition to a strongly tweaked version of Security–Enhanced Linux in order to create a fully secure environment for your personal web sites.
That is the reason why, with all our Linux shared web hosting plans we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting system, we’ve also built our very own internal network in all our datacenters. Everything is based on first–class hardware furnished by Juniper. On top of that, on each and every router, we’ve set up a firewall with a complex algorithm to successfully sift out all dubious requests.
Therefore, in each of our datacenter facilities – in our USA based data center, in our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center and in our Australia based data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not satisfied with our web hosting services, or if you consider them inadequate, or if you decide that you must have a Linux VPS web hosting instead of a cloud hosting plan – we will give you a full refund, no questions asked.
All domain name registrations are non–refundable, but you will keep full control of your domains even when you close your hosting account with us.
24/7 Technical Support
When you operate a web hosting firm, your customer service technicians are of crucial importance. That’s why we have carefully assembled a highly experienced team of technical support engineers, each with several years of training behind his back. Thanks to them, we offer 24x7 support with each of our hosting services.
And not just that, we offer a 1–hour response time guarantee. All customer service requests are replied to in less than an hour and our average support ticket response time is well under 20 minutes!