In case you've ever had a shared web hosting account before or you have dealt with any kind of online service, you probably know from your own experience that for many things it's better to talk to a live person on the telephone than to exchange tickets or email messages. If you want to know more about a specific service before you buy it or when something small should be done, for example, it'll be easier and a lot faster to get it done real-time. If you have the option to get in touch with representatives by phone, it's very likely that you're dealing with a real web hosting supplier, not just a reseller. The level of support that you can get by phone varies between different companies - from common issues to experienced technical support. Generally the majority of providers supply pre-sales assistance and 1st level phone support, while more complex technical issues are managed through email or tickets.

Phone Support in Shared Web Hosting

In case you choose to get one of our Linux shared web hosting, you'll be able to get in touch with our customer support crew via phone for 14 hrs per day. We can help you choose the ideal plan for your websites since we think that it is better to discuss this kind of issues with a live person. In case you already own an account, we are able to help you with all your sales/billing questions as well as general issues, even with some technical problems which don't require a long time or escalation to a system administrator since it will be more appropriate to open a ticket for time-consuming issues in order to have the communication in one place. We now have telephone numbers in the United States, the United Kingdom and Australia, so you are able to call the one you prefer and talk with our agents.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we supply include live phone support for 14 hours daily. In case you hesitate which plan will be suitable for your web sites, you'd like to find out more about a package's specs or you're looking for any other info on our solutions, you can call any of the local telephone numbers which we have in the United States, Great Britain and Australia and our customer support representatives will assist you. In case you already own an account, you are able to contact us about sales and general matters, although we are usually able to help with numerous technical issues as well. For strictly tech difficulties you will have to take advantage of our in-built ticketing system where the communication between you and our tech support crew will be in 1 place, which is the best option if your trouble requires additional time to be dealt with or it has to be escalated to our system administrators.