In case you have a site, a problem could always appear and it doesn’t automatically have to be connected to the web hosting service itself. For instance, something might go wrong when you update an Internet app or some critical data might be edited or erased by accident. Whatever the nature of the problem might be, you will have to get in touch with the client service team and ask them to restore a backup or to assist you in dealing with the problem that you’re experiencing. How quickly they’ll do this will predetermine how much time your sites will be unreachable. For some sites such as community portals or shopping portals, a lengthened inaccessibility too often means losing users and money. For this reason, it is exceptionally important for you to use the services of a company that provides not only a good help desk support service, but also a prompt one.

One-Hour Response Guarantee in Shared Web Hosting

If you’re using any of our Linux shared web hosting and you have an enquiry or stumble upon some difficulty, you can contact us 24/7 by posting a ticket or by writing an e-mail and we promise that you’ll receive a reply in less than one hour. If the issue can be sorted out, we’ll do it before we respond, while in case there is something that you need to do on your end, we’ll supply you with all the necessary information – what settings to check, what workable solutions to try out, etc. Typically, you will receive a response within less than 30 minutes, which goes to say that waiting around for hours or even for more than one day to receive support is something inconceivable. Our sixty-minute reply guarantee is valid for any enquiry that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take advantage of our amazingly fast support services. You will get an answer to any trouble ticket opened from the web hosting Control Panel or email sent to our tech and client support team in no more than one hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes considerably less time to explore and resolve a problem. We will supply you with more details in case the solution involves something that has to be done on your end. In case you get in touch with us during national holidays or weekends, the response time will be exactly the same and given the fact that our support staff will be at your disposal day and night, you will get swift assistance for practically any billing, general or technical issue regardless of what time of day or night it is.