A live chat is one of the several methods of communication provided by some web hosting providers as part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or tech assistance. This method of contact is faster in comparison to a support ticket and it makes it much less likely to misunderstand or misspell anything as compared to a telephone call with a representative. What's more, when the trouble that you have requires some time to be examined and dealt with, you are able to do something else in the meantime instead of just waiting, as you would have to do when you call. Also, you can take advantage of a live chat assistance service for free as long as you have web accessibility even when your web hosting provider is situated in another country and they don't have a local phone number that you can call.

Live Chat Support in Shared Web Hosting

As a part of the support services that we offer for all of our Linux shared web hosting, we've live chat support that is online every day, even on holidays. You'll be able to get in touch with us regardless of whether you already have an account or not, since we will assist you with all sorts of things, ranging from supplying you with general information regarding our solutions if you aren't our client yet and you are thinking about obtaining one of our plans, to assisting you with setting up an e-mail account in an email client. Part of the problems are more complex and time-consuming, and you will have to employ the ticketing system that is built-in our Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is accessible to all our potential and active customers. In case you are looking for a new web hosting account, you will be able to chat in real time to one of our agents and get more details about our Linux semi-dedicated hosting so as to pick the right package for your sites. In case you already own an account with us, we will assist you in a very timely manner with general, billing and 1st level techmatters. Though sometimes you will need to open a support ticket since there're issues that cannot be resolved through a live chat, we'll be able to assist you with various standard tasks, like setting up an e-mail account in an e-mail client or forwarding one domain name to another one. As a result, you will receive quick support and you'll save many hours.