A ticketing system is the most widely used correspondence medium that hosting providers offer to their clients. It is usually part of the billing account and is the easiest way to resolve an issue that takes some time to investigate or that has to be forwarded to a server administrator. In this way, all replies added by either party will be kept in the very same place in case somebody else needs to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which goes to say that you will have to sign in and out of no less than 2 accounts in order to carry out a particular procedure or to reach the company’s help desk team. If you wish to manage a number of domains and each one of them is hosted in its own account, you’ll have to use even more accounts simultaneously. Additionally, it could take a substantial length of time for the provider to answer your ticket requests.

Integrated Ticketing System in Shared Web Hosting

In contrast with what you may find with plenty of other web hosting companies, the ticketing system that we’re using with our Linux shared web hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to memorize several log-on credentials, since you’ll be able to manage both your tickets and the hosting account itself from one single location. So, if you have an inquiry or bump into an obstacle, you can touch base with our support staff members momentarily. Our ticketing system comes with an intelligent search option. This goes to say that even in case you’ve posted a plethora of tickets over the years, you will be able to track down the one that you need without difficulties. Furthermore, you can read knowledge base guides to tackling commonly experienced issues.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve opened a semi-dedicated server account with our company and you wish to get in touch with our support staff representatives, you’ll be able to submit a support ticket directly from your Hepsia hosting Control Panel instead of using an entirely different customer support platform as you will need to do with the majority of web hosting companies on the market. Our integrated ticketing system will permit you to post a new ticket without any difficulty and to go through older tickets using a clever search box. Moreover, you will be able to have a look at the relevant knowledgebase articles that our system will present you with in accordance with the category that you pick for your new ticket. You can carry out all the above-mentioned procedures without logging out of your Hepsia Control Panel at any time, which suggests that if you bump into any difficulty or have an inquiry, you can get in touch with our technicians and resolve the specific problem in less than an hour via one support platform.