24/7 Customer Support in Shared Web Hosting
The customer and tech support services for all our shared web hosting packages are round-the-clock, which means that you can forget all about waiting for a few days so as to receive assistance. If you are not our client yet, you can phone us, chat with an agent or send an email message. In case you currently have an account, you are able to open a support ticket in addition to the other three ways of contact. You're able to pick the most appropriate way to contact us based on what your location is or what device you are using. We're able to assist you for more or less any hosting-related question that you have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we provide include 24/7 customer and technical support, which means that no matter what problem you experience, you'll be able to contact us and we'll give you a hand without delay. Our guaranteed reply time for every email message or trouble ticket that you open via your Hepsia web hosting Control Panel is 1 hour; typically the response time rarely exceeds 20 min. We also have telephone support with several local numbers worldwide as well as a live chat, which means that you're able to get in touch with us and receive more info about our solutions even if you don't have an account yet. We can help you with any question or a difficulty you have - payment methods, package features, e-mail configuration, web hosting account settings, etcetera. If you use our services, you won't ever encounter an issue where you have to wait for a couple of days to get a problem resolved like you'll need to do with various other suppliers.
24/7 Customer Support in VPS Web Hosting
Using our Linux VPS web hosting, you won't ever need to wait for more than one hour to get assistance for any issue that you may experience regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all support tickets that you open through your billing Control Panel or email messages which you send to our tech support crew. We also have local phone numbers in several countries globally and a live chat service where we can help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 through the numerous ways of communication, so whatever your question or issue is, there is always someone to help you promptly. In the event that you need help with third-party software, that you cannot set up or which gives you problems, you are able to take advantage of the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max response time guarantee, you will benefit from extremely fast support when you buy a dedicated server through our company. Our customer and tech support crews are available 24/7/365, as a result if you open a support ticket through your billing account or you send an email message related to any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will receive a response within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question requires longer time to be resolved or if it should be given to our administrators, as it is easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to call us or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also help you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 too.